Help · Shop
Shop orders: where is my order?
Printed items are made for your order, so they take some time. You can follow an order from your event's Shop.
How long it takes
Most printed items take about 10 business days to make and arrive confirm. We can't promise a delivery date. The Shop tells you how long an item usually takes, so you can order in time for your event.
Ordering close to your event
If your event is soon, the Shop warns you when an item likely won't arrive in time. If your package includes printables, you can download the PDF version of a sign and print it yourself right away. Publishing shows which packages include them.
Find your order
Open Shop in your event's menu, then Orders. Each order shows what's in it and where it is.
If something's wrong
Contact support, choose "My Shop order", and include your order number. Tell us what arrived and what was wrong, and a photo helps.
Still stuck? Contact support and tell us what you see. Related: Share your event: the link and QR code.